Terms and Conditions of Use

Thank you for visiting Best World Lifestyle ("BWL", "we", "our") website or using our mobile application ("App"). If you continue to browse and use BWL website or our App, you are agreeing to comply with and be bound by the terms and conditions ("Terms") set forth herewith. In case of any discrepancies between the English version and any other language version of these Terms, the English language shall apply and prevail.

If you are under 18 years old, you may only access and use our website or App with the involvement of your parent/guardian and we assume that all transactions and interactions are done with the consent of your parent/guardian.

Intellectual Property Rights

All contents on BWL websites and Apps, including but not limited to text, graphics, images, audios, videos, logos and other downloadable digital items are the properties of BWL or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from BWL.

Access and Content Use

You are granted limited rights to access and use BWL websites or Apps for personal use. Unless otherwise expressed in written consent from BWL, the content use of BWL websites or Apps is subject to the following terms:

  • You may not download and/or modify the content on BWL websites or Apps other than for personal viewing.
  • You may not reproduce or copy BWL websites or Apps, or any of the material contained in it.
  • You are granted non-exclusive and revocable rights to create hyperlinks to BWL websites or Apps, provided it does not represent BWL, nor does it present BWL and its products and services as false, misleading, misrepresenting and offensive.
  • You may not make available any content of BWL websites or Apps by automated and/or manual means; in electronic and/or printed forms to other entities or persons.
  • You may not attempt to hack into, disrupt, disable or interfere with the services on BWL websites or Apps.

Your EXS Account

An EXS account is set up for you upon your successful registration as a BWL member. You are responsible for maintaining the confidentiality, accuracy and use of the account and password. We reserve the right to deny access to your account without prior notice given to you.

Personal Data Protection

For the collection, use, disclosure and protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY.

Product and Packaging

From time to time, we may modify and improve our product and/or its packaging. When making purchases from our Online Stores via BWL websites or Apps, you agree that the actual product you receive may have slight variance from its corresponding picture and/or specification presented on our websites or Apps. We are not in any obligation to supply product in the exact accordance to its corresponding picture and/or specification.


All prices on Indochina Online Store ("IC Store") are in Singapore Dollars (S$).

BWL strives to ensure that product prices and product details advertised on our Online Stores are correct and up-to-date. We reserve the right to vary the product prices and other product details without prior notice.

The prices on our Online Stores are for online purchases only.


When making purchases from our Online Stores, shipping charges may apply. It is calculated based on the total weight of your ordered products, your shipping destination region and the selected shipping method. Weight of the products used may be actual or volumetric (bulky but light products), whichever is higher. You are responsible for the payment of all applicable shipping charges, unless indicated otherwise.

There will be free shipping for orders made via IC Store with minimum SGD650 spend per invoice. SGD50 Shipping Charges will apply for orders spend below SGD650 per invoice. Free shipping within Singapore if spend SGD250 and above per invoice.

Some regions impose a daily value limit for their import shipment. As such, large orders may be split and shipped separately in order to comply with the regions' regulations. As shipping charges reflect the latest rate adopted and may vary from time to time, we will not be able to notify you the exact charges in advance. Your understanding is appreciated. Due to various regulatory and business constraints, BWL and its shipping provider partners may not provide delivery to all regions in the world.

Where applicable, we will estimate and inform you the amount of time required for your shipment to arrive at your designated shipping address. Although we take every best effort to ensure your shipment arrives on time, this is however not guaranteed. The timeliness of your shipment is still subjected to the custom clearance at the region of your shipping destination.

All orders via IC Store are typically delivered within 14 business days after placed, except for delivery within Singapore (which will take 3 to 5 business days). In the event of any delays, we will notify you via email. For any missing items, please notify us within 7 days after receiving your order and we will arrange for a replacement accordingly.

Risk of Product Loss and Confiscation

BWL strives to engage the service of professional and reliable shipping providers to deliver products you order from our Online Stores. However, this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after we ship out your order.

Order Cancellation

When making purchases from IC Store, you may cancel your order if your item(s) are not in shipped status or up to 7 days (for delivery within Singapore) / up to 10 day (for delivery outside Singapore) after receiving your order. Refer to Section "Exchange and Refund" for more information on product return and refund.

For any cancellations made, BWL reserves the right to cancel, withdraw bonuses and/or demote rank that affect but not limited to, the buyer and/or his/her uplines.

Cut-off Timing

The cut-off timing for all sales and registration of new members will be till the last day of every month, 2359hrs, Singapore time (GMT+8) except for the month of December which subjected to financial closure date.

All incentives and promotions will also strictly follow Singapore Timing (GMT+8).

Exchange and Refund

When making purchases from IC Store, you may return the products after you have received your order, for an exchange if the products were incorrectly sent or are defective. You must notify BWL within 7 days from the date of receiving.

All products returned must be in its original packaging and accompanied by the original invoice. The returned products should match the batch number of the products which were originally shipped. Non-defective products returned must be in good and saleable conditions.

The shipping and charges for the return of incorrectly sent or defective products will be arranged and borne by BWL. For all other returns, the shipping arrangement and charges from Indochina to Singapore shall be borne solely by yourself.

Orders cancelled before shipped out will be fully refunded. All other refunds will be subjected to processing fees. These may include an administration fee of SGD30 and 5% original credit card charges calculated based on the returned products' price, and actual shipping charges incurred. These fees will be directly deducted from the refund amount (invoice's total amount).

The refund process may take up to 2 weeks to complete.

For any refunds made, BWL reserves the right to cancel, withdraw bonuses and/or demote rank that affect but not limited to, the buyer and/or his/her uplines.


Qualified BWL members will be entitled to commissions, rewards, rebates, incentives and/or sharing (hereinafter referred to as Bonuses) resulting from the purchases on our Online Stores. For the purpose of calculating these bonuses, we will use the month in which you confirm your purchases, as the bonus calculation month. These bonuses will be paid out in the following month. The monthly cut-off time for this purpose shall fall on the last day of each month according to our website server system, Singapore time (GMT+8).

Disclaimer of Warranties and Limitation of Liability

BWL websites, Apps, its contents, downloadable items, products and services sold or made available to you through our websites or Apps are provided on an "As Is" and "As Available" basis. Unless otherwise expressed in writing, we make no warranty of any kind with regards to previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for errors contained on our websites or Apps, and for any direct, indirect, special, incidental or consequential damages of any kind arising from using our websites or Apps, all its contents, downloadable items, products and services sold or made available to you through our websites or Apps.

Electronic Communications

Due to the nature of all electronic communications whereby some internet transactions may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, BWL shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send. By transmitting transactions, applications or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.

Governing Law

By using BWL websites or Apps, you agree that the above Terms are governed by applicable laws and regulations of the region for which the websites or Apps are operating. Any disputes arising from using BWL websites or Apps shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.

Amendments to Terms and Conditions of Use

BWL reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of our websites and Apps, as well as any aspect pertaining to the use of our websites and Apps. As such, we encourage you to review the Terms regularly to ensure that you are aware of any changes.

Last updated: 25 August 2023